Refunds &
Cancellations

Clear expectations for cancellations, weather decisions, rescheduling, and deposits.

72+ hours before departureFull refund

Guest cancellations made at least 72 hours before departure are fully refundable.

All cancellationsMust be in writing

Please cancel by email or text. A phone call alone cannot be accepted as notice.

Captain weather cancellationRefund or reschedule

If unsafe weather prevents the trip and another date cannot work, your payment is refunded.

Cancellation policy

Please give us enough time to help.

All cancellations must be made in writing, either by email or text. Cancellations by phone alone will not be honored. Written notice helps prevent misunderstandings, double-booking errors, and date or time change errors.

Please be courteous and give us enough time to rebook the date. Captain Marvin will always work with you where possible.

72 hours or more

Trips cancelled by you 72 hours or more before the departure time on your trip date will be refunded in full.

Less than 72 hours

Captain Marvin will work with you to reschedule and apply your payment to a new date. If a mutual date cannot be found, or you cancel completely, your deposit is not refundable.

Less than 48 hours or no-show

Your deposit is not refundable. Trips cancelled less than 48 hours before departure are also not transferable unless the cancelled date can be rebooked.

Refund policy

Weather decisions are made with safety first.

Deposits or payments are fully refundable if Captain Marvin cancels because of wind, high seas, or stormy weather and the trip cannot be rescheduled. The decision may be made the night before your trip or at the dock.